Refund & Return Policy

We want you to be confident in your order from Learn Helio. This policy explains returns, refunds, and cancellations for purchases on learnhelio.com.

Return window

You may request a return within 15 days of delivery.

Conditions for a return

To be eligible, items must be:

• Unopened, unused, and in their original, sealed packaging, and
• accompanied by proof of purchase (order number or receipt).

Non-returnable items

For safety and product-integrity reasons, the following cannot be returned:

• Any material that has been opened, used, or had its seal broken.
• Bacteriostatic/other water once opened.
• Sale, clearance, or promotional items, and gift cards.

How to start a return

Email info@learnhelio.com with your order number and the item(s) you'd like to return. We'll review your request and, if approved, send return instructions. Please do not send items back before your return is approved.

Refunds

Once we receive and inspect your approved return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at info@learnhelio.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no additional cost to you.

Return shipping

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the customer's responsibility. We recommend a tracked service, as we cannot process a refund for a return we do not receive.

Order cancellations

Need to cancel? Contact info@learnhelio.com as soon as possible. If your order has not yet shipped, we'll cancel it and issue a full refund. Once an order has shipped, our standard return process applies.

Contact

Email info@learnhelio.com or call (914) 222-1589.