Privacy Policy

This Privacy Policy explains how Learn Helio ("we," "us," "our"), which operates learnhelio.com, collects, uses, and protects your information when you visit our website or place an order. By using the site you agree to this policy.

Information we collect

• Account & contact information — name, email address, phone number, organization/role, and shipping address you provide when creating an account, checking out, or contacting us.
• Order information — the items you purchase, order history, and communications with our team.
• Institutional verification — if you request an academic discount, the institutional email you enter to verify eligibility.
• Payment information — payment is processed by our third-party payment processor. We do not store full card details on our servers.
• Automatically collected data — cookies and session data required for the cart, login, and basic analytics, plus standard log data (IP address, browser/device type, pages visited).

How we use your information

• Process, fulfil, and ship your orders and send order, verification, and shipping emails.
• Create and secure your account, and verify your email address.
• Provide customer support and respond to your messages.
• Verify institutional eligibility for academic discounts.
• Prevent fraud and abuse, and comply with legal obligations.
• Maintain and improve the website.

Cookies & sessions

We use strictly necessary cookies/session storage to operate the cart, keep you logged in, remember the age/research-use confirmation, and secure form submissions. We do not sell your data or use it for third-party advertising profiles.

How we share information

We share information only with service providers who help us operate the business, and only as needed:

• Payment processor — to charge your order securely.
• Email provider — to send transactional emails (verification, order, shipping, support replies).
• Shipping carriers — to deliver your order and provide tracking.
• Legal & safety — where required by law or to protect our rights and users.

We do not sell your personal information.

Data retention

We keep order and account records as long as needed to provide our services and to meet legal, tax, and accounting requirements, after which they are deleted or anonymized.

Security

The site is served over HTTPS, passwords are stored using industry-standard hashing, and access to personal data is limited. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

Your rights

You may request access to, correction of, or deletion of your personal information, and you can update most details in your account. To make a request, email info@learnhelio.com.

Age

This website and our materials are intended only for adults 21 years or older acting in a professional or research capacity. The site is not directed to children, and we do not knowingly collect information from anyone under 21.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new "last updated" date.

Contact

Questions about privacy? Email info@learnhelio.com or call (914) 222-1589.
Learn Helio — business address available on request.